<h1>BPMA Benefits</h1><br/>9. Companies will be responsible for ensuring that the merchandise supplied complies fully with relevant legislative and safety controls. 10. Companies should ensure that production facilities have adequate quality control procedures in place which will guarantee that merchandise supplied meets the specification within agreed tolerances. 11. Companies can only claim to be manufacturers if they are responsible for the creation/addition of more than 60% of the product trade value. 12. bpma member companies are expected to comply with the Trade Descriptions Act 1968 under which it is an offence to make a false or misleading statement in advertising or publicity relating to the goods or services being offered. It is also an offence to supply goods carrying a false or misleading trade description. 13. Companies claiming to be sole distributors or having sole representative rights must be able to substantiate such claims with relevant documentation. 14. If, due to a company’s error/omission an order cannot be fulfilled to specification and within the agreed time scale, then that company should take all reasonable steps to adequately recompense the client. 15. Companies are expected to work closely with their clients from the planning stage through to evaluation so as to provide the highest level of service and customer satisfaction. 16. Companies and their clients must at all times protect the interests of the consumer/recipient of the offer in line with the British Codes of Advertising and Sales Promotion. 17. Comparative statements relating to retail values included in promotional material must not be misleading. They should be checked and all legal requirements observed. Useful contacts bpma - Arena House, 66 – 68 Pentonville Road, London N1 9HS Secretariat bpma Arena House 66 - 68 Pentonville Road London N1 9HS BPMA reception: 020 7689 5555 Email: enquiries@bpma.co.uk DIRECTOR GENERAL Gordon Glenister Tel: 020 7689 5551 Email: gordon@bpma.co.uk WEB & IT MANAGER Paul Mclellan Tel: 020 7689 5554 Email: paul@bpma.co.uk EVENTS AND TRAINING MANAGER Daniela Arena Tel: 020 7689 5556 Email: daniela@bpma.co.uk COMMUNICATIONS & PR MANAGER Rin Chau Tel: 020 7689 5557 Email: rin@bpma.co.uk MEMBERSHIP ADMINISTRATOR Pinky Van-Lare Tel: 020 7689 5553 Email: pinky@bpma.co.uk FINANCIAL CONTROLLER Donna Devers Tel: 020 7689 5558 Email: donna@bpma.co.uk Promotions Buyer ADVERTISING Kyle Haddon Tel: 01926 319 954 Email: kyle.haddon@summersault.co.uk circulation Sarah Richards Tel: 01926 339 949 Email: sarah.richards@summersault.co.uk EDITORIAL Aileen Lalor Tel: 01926 319 930 Email: aileen.lalor@summersault.co.uk