<span id="lblNoFrames"><h1>skills insight Summer 2010 (vcab) master.pdf</h1><br/>Looking to deliver the newPhysical Intervention forSIA Licensing?As a market leader in both Security and Trainer Training, Wilplan are working with Conflict Specialists Maybo andSkills for Security to deliver a leading Physical Intervention Tutor Programme.Training Trainers in Physical InterventionMaybo Physical Intervention is already the benchmark for many and has been approved to meet the need for SIA licence requirements for June 2010.The 5-day tutor course will give you all the tools required inc. high quality tutor workbooks, lesson plans and presentation materials. These provide trainers and awarding-body centres with extensive resources to deliver licence related PI qualifications and accredited alternatives.<br/><br/><br/> Can deliver the level 2 licence-linked qualification<br/><br/> Will meet the level 3 qualification requirement for<br/><br/><br/>delivering this award.On successful completion of the programme delegates....Open courses at Wigan, Leeds, Gatwick.See wilplantraining.co.uk for dates and further details.In-house courses always available at your location for groups of 5 - 12 delegatesCall 0845 009 5647for further details or e-mailinfo@wilplantraining.co.ukTrainers that have already trained with Maybo and who hold a current Skills for Security PI Trainercertification will receive recognition for their prior training.www.skillsforsecurity.org.uk<br/> skills insight<br/> 15Summer 2010Ian McCulloch Training & Development Manager,Specialized SecurityI prepared myself for leaving the army by completing a Facilities Management course and a Diploma in Health and Safety at college. Soldiers are not aware of how good their administration skills are because it is second nature to them. It is not until they leave the services that they fully appreciate the skills they earned i.e. leadership, self-discipline, individual and team work. I found it very easy to transfer these skills into civilian life. For 15 years I was Head of Safety and Security of a major sports stadium in Scotland working with door supervisors and event safety staff. It was my remit to ensure the health, safety and welfare of 67,750 members of the public who attended events ranging from Rugby Internationals, Football, Jehovah’s Witness conventions to concerts by Celine Dion, Tina Turner, Oasis and many more. Each one of them warranted a different approach and each event brought its own unique crowd profile. I employed security staff (around 600 per match) who had limited experience in working with varied crowd profiles or crowds of that magnitude. The stadium had been stewarded by voluntary staff until I contracted in a professional stewarding company that had experience in dealing with football crowds and concerts but, when it came to rugby, the staff found it a challenge to adapt to a different type of spectator and it took them some while, through discussions and coaching, to relate to the rugby fans.<br/>When you are dealing with so many people you cannot get it right for everyone but you can adopt a procedure that will suit everybody and that is to be customer focused, polite, approachable and try to understand the customer’s particular needs and problems. I gave additional briefings to the staff so that they fully understood the importance of the tasks they carried out and also to let them know they were very much part of the team and that they were appreciated. I now work as Training and Development Manager for Specialized Security and feel as if I have always belonged here; I love what I do. In this new job I can impart the knowledge and skills acquired, as a previous employer of security services, to the staff that I train, along with the right attitude to customers. It is important from the start to instil a full understanding of how events planning works and how to deal with difficult situations without taking things personally as they are the frontline staff who carry the company’s values and standards forward.FROM THE FORCES TO COURSESWhen I first joined the Army as a young man I never thought about what I would do once my time was up. Throughout my 23 years, 32 days and 10 hours service I had been involved in a number of different conflicts all over the world and learned a great deal from every one of them. </span>