<span id="lblNoFrames"><h1>RA_2011_Online.pdf</h1><br/>Reshaping our businessAnnual Report and Accounts 2011Note An audit does not provide assurance on the maintenance and integrity of the website, including controls used to achieve this, and in particular on whether any changes may have occurred to the financial statements since first published. These matters are the responsibility of the directors but no control procedures can provide absolute assurance in this area. Legislation in the United Kingdom governing the preparation and dissemination of financial statements differs from legislation in other jurisdictions. </span>